Account Executive and Production Supervisor
- Owned the full event lifecycle for expositions, trade shows and custom corporate events, from first client call through post-show follow-up, bridging sales, planning and on-site production.
- Served as primary client contact for assigned accounts: gathered requirements, built proposals and budgets, presented floor plans and concepts, and secured approvals.
- Coordinated warehouse, graphics, operations and crew leads to turn client specs into clear production plans, timelines and install schedules.
- Led on-site installation and dismantle as show-floor supervisor: directed crews, read floor plans, solved problems in real time and delivered events on time, on brand and within budget.
- Managed labor during installs and strikes, assigning tasks, monitoring productivity and adjusting staffing to hit milestones and truck times.
- Acted as point of contact for venues, vendors and show managers during events, handling last-minute changes and service issues while protecting company standards and profitability.
- Enforced safety, quality and presentation standards on the floor, including proper equipment use, clean installs, accurate signage and professional client walk-throughs.
- Tracked post-show results and client feedback to find upsell opportunities, refine production and support repeat and referral business.
- Managed rental and will-call events from quote through closeout, matching client needs to inventory and identifying add-ons that improved outcomes and account value.
- Created a company-wide "Last Minute Fee Change" policy and schedule that aligned contracts, sales and operations, defined cut-off windows and improved revenue capture on late requests.
- Developed rebranded email and proposal marketing materials for the company.
